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FAQs

 

How much is delivery?

UK

£3.95

Free on orders over £50

Europe

£10

Free on orders over £125

Worldwide

£15

Free on orders over £125

 

When will I receive my order?

UK orders are sent by Royal Mail 2nd class tracked and signed-for service.

International orders are sent by Royal Mail International tracked and signed for service. 

We do a daily pack so you should receive your item within 2/3 working days within the UK. European and worldwide deliveries take a little longer.

Please note orders are delivered Monday to Saturday, excluding Bank Holidays. We cannot accept responsibility for late deliveries due to unforeseen circumstances.

If you haven't received your order after 5 working days (UK orders) please contact us using the email contact form and we will look into it for you.

 

Do you deliver to university addresses?

Yes we do, but please ensure you provide detailed information such as; room number, name of residency hall, building, block or department. Without this information parcels may go missing!

 

Do I need to sign for my delivery?

All orders will require a signature when they are delivered.

If you are not at home Royal Mail will leave a card for you to collect your parcel from your local post office or you can have it redelivered. You must collect your parcel within 7 days as after this time Royal Mail will return your parcel to us.

If this does happen please contact us and we will aim to redeliver the item for you, though there may be an additional charge for postage.

 

Do I have to pay custom's charges? 

If you're delivery address is outside of the EU, items may be subject to taxes, fees, levies or other charges due to local laws or customs rules. The person placing the order is responsible for all customs costs associated with the import of the items.